Managing conflict

Via Scoop.it – Product Marketing & Management“In a environment that is often fearful and ego-driven, she created a space where people could give up their worries and thrive.” The word ‘conflict’ is used in so many ways that I’m conflicted as I try to make sense of it (ok, that was a…Via leadonpurposeblog.com

Who is your customer?

Via Scoop.it – Product Marketing & ManagementRule one: You can build a business on the foundation of great customer service. Rule two: The only way to do great customer service is to treat different customers differently. The question: Who is your customer?Via sethgodin.typepad.com